As I pore over the comments from the surveys so many of you took the time to fill out, I can't help but notice that we have work to do when it comes to communicating the existence of services we already offer.
I learned, for example, that many patrons wish that we'd provide services like online notification of impending due dates and electronic notifications that books on hold have come in. Patrons also want to be able to place items on hold and renew them online.
Guess what! We already do offer these options. They are some of our well-kept secrets, not that we mean them to be.
Follow these guidelines, and you'll feel as empowered as this hunk of burning love (although perhaps not as fortified by symbolic back-up. We're the library, and we can do only so much.)
Your first item of business has to be to come into the library, (or if you're feeling cavalier about revealing your log-in and password, to give us a call. We can help you over the phone.) We need to modify your record to establish our online relationship.
(Oh, dear. That sounds like e-dating, doesn't it? Fraught with potential disappointment!)
This option is much more promising than e-compatibles. Once you've set up your account, then you can Exercise Your Options. Do you want to be forewarned and forearmed about due dates for your books and DVDs? Just check the box asking for an email that will do so.
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